policies and FAQ

Conditions of Exchange 

we want you to love your purchases, but we understand that sometimes things don't work out. please carefully read through our exchange policy, as by purchasing with our boutique, you are agreeing to the terms that will be outlined below.

Full exchange conditions 

  • we offer exchanges and store credit only - no refunds 
  • only Arizona based orders are eligible for exchange and must be processed within 14 days of delivery or purchase. 
  • exchanges can be made in-store at our Phoenix location with receipt or order number. 

To qualify for an exchange, the following conditions must be met:

  • exchange must be made within 14 days of receiving your order or purchase date.
  • items must be unworn, unwashed, and In original conditions with tags attached. 
  • items must be free of; stains, makeup, perfume, or Any signs of visible wear 
  • customers must provide a receipt or order number to process the exchange 
  • items are eligible for exchange will be credited as a store credit only. 
  • final sale items are not eligible under any condition 

Questions?

we're happy to help- contact us valentinas.fashion27@gmail.com or DM us on instagram Valentinas_fashion - we're more easily reachable through instagram for quicker responses. 

Frequently asked questions (FAQ)

How can I place an order? 

orders can be placed directly through our website here we offer pick up in store and ship items out all around the united States. once an order is submitted and confirmed, it is immediately processed, so please be sure to check items and sizes before completing checkout. 

How do I know if an item is In stock? 

our in store inventory is the SAME STORE INVENTORY listed on our website. we do not carry extra stock beyond what is available in store. 

because of this, items and sizes can sell out quickly. 

PRO TIP

you're more then welcome to messages us on instagram before purchasing! we respond fast and efficient and can confirm 

item availability 

current size stock 

this helps avoid Any order cancellations due to items selling out 

What sizes do we carry? 

at this time, our sizes range from small through large 

we do not manufacture our own clothing and follow our wholesalers size runs. most items arrive in a pack of six which  typically included 

2 small 

2 medium 

2 large